Refund policy

Our Goal: At Sat Phone Sales our goal is customer satisfaction. Even with best quality of equipment things can very occasionally go wrong. In such a rare event we'll work with you to get the fastest possible resolution. For warranty items we'll even pay the courier fees in both directions.

Warranty Duration: All goods sold come with a manufacturers warranty. Unless explicitly stated otherwise, new items have a 12 month warranty from date of purchase, refurbished items have a 6 month warranty period as do all accessories and batteries (sold with a satellite device or sold separate). Second hand goods have a 30 day warranty.

"DOA" policy: In the extremely unlikely event an item arrives wholly non-functional we will work with you and the manufacturer to have this replaced or refunded. For an item to be considered "Dead on Arrival" the unit needs to be returned immediately, in original packaging and unused condition.

Warranty return policy: Before returning a unit for warranty repair or replacement please contact Sat Phone Sales for a "Return Merchandise Authority" number

Freight: Sat Phone Sales will pay the cost of freight, within Australia for the return of faulty items to our offices, wholesalers or manufacturers. Once repaired or replaced Sat Phone Sales will pay the courier cost for the return to customer.

No fault found/ out of warranty items: If an item has been found to be not faulty after inspection and testing a $79 fee plus courier costs may be charged. To help avoid this we will work with you prior to the item being returned to determine, as best as possible, the nature of the fault. A testing fee of $79 plus courier costs will apply to all items which are out of warranty

"Change of Mind" policy: We do not refund, or swap product due to "change of mind" or "no longer required". Any return items must have a Return Merchandise Authority" issued by Sat Phone Sales. Items returned without an RMA will be sent back to the sender. There is a 20% restocking fee for goods returned.

Pre-Paid Airtime: Vouchers issued for use with a SIM Card must be used with a Sat Phone Sales issued SIM card, or a SIM card from our upstream provider that is compatible with our vouchers. If unsure contact us BEFORE purchasing as, once issued, Airtime Vouchers are non-refundable and non-returnable.