Shipping and Returns
Shipping is $14.95 flat rate per order. Or $24.95 expedited
We aim to ship within 1 - 2 business days by Australia Post Parcel Service or Express Post
If there is liable to be any delay due to stock availability we will notify you and / or issue you a complete refund. We will supply you with a tracking number for your package .
If stock levels indicate a possible delay of dispatch we may offer to have the item immediately dispatched directly from the wholesaler / importer.
Delivery to major centers is usually within 3 - 8 business days by regular shipping.
Express is normally 2 - 5 days. Depending on location there may be some days difference. Please note that Australia Post are not currently meeting their Service Level Agreements due to volumes and staff issues.
Up to date information on Australia Post Deliveries HERE.
Please note due to Postal regulations we cannot ship some items (eg. EPIRB's, but PLB's are OK) with a large Lithium battery by Australia Post, using Express or any other air service.
Orders can be sent to C/- Post Office [street address] however insurance will be unavailable after the items is received at the Post Office.
Please ensure that the address for your courier delivery will be attended on the day of delivery, or contact us to organise pickup from a convenient nearby depot.
Whilst we use the service most likely to provide the fastest delivery we can't be held responsible for instances of poor performance by the carrier. Over 99% of the time the carriers supply the service level agreed on. Where this does not occur we will initiate investigations with the carrier assisting in locating / delivering the package. At all times we will keep you informed.
In the unlikely event handsets are found to be faulty, and need to be returned, we will supply a consignment note for return delivery free of charge.
We do not normally refund, or swap product due to "change of mind". We will, however work with you, to meet your reasonable expectations. In the event a product replacement due to "change of mind" is negotiated, Sat Phone Sales will provide shipping of replacement and returned goods at cost.
Normal warranty conditions apply.