We're thrilled to announce that Sat Phone Sales has merged with Remote Site Technologies to create more powerful customer solutions and services.
Our Goal: At State & Territory Communications Pty Ltd, our goal is customer satisfaction. Even with best quality of equipment things can very occasionally go wrong. In such a rare event we'll work with you to get the fastest possible resolution. We'll even pay the courier fees in both directions for warranty items.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.Warranty Duration: All goods sold come with a manufacturers warranty, Unless explicitly stated otherwise, new items has a 12 month warranty from the date of purchase, refurbished items have a 6 month warranty period and so do all accessories and batteries (sold with a satellite device or sold separate). Second had goods have a 30 day warranty.
"DOA" policy: In the extremely unlikely event an item arrives wholly non-functional we will work with you and the manufacturer to have this replaced or refunded. For an item to be considered "Dead on Arrival" the unit needs to be returned immediately, in original packaging and unused condition.